Effective Date: 1/24/25
At Twilight Merch Shop, we are committed to ensuring a smooth and reliable shipping process for all our customers. Below you’ll find detailed information about our shipping policies, including processing times, shipping rates, and delivery options.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Processing times may vary during peak seasons or promotional events.
- You will receive an email notification once your order has been shipped.
2. Shipping Rates & Delivery Times
We offer worldwide shipping to bring our Twilight merchandise to fans everywhere. Shipping rates and delivery times depend on your location and chosen shipping method:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-7 business days | 2-3 business days |
| Canada | 7-10 business days | 3-5 business days |
| Europe | 7-14 business days | 3-5 business days |
| Rest of the World | 10-20 business days | 5-7 business days |
Please note: Delivery times are estimates and may vary due to customs processing or other unforeseen delays.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping is available for orders over [$500].
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.
5. Customs, Duties, and Taxes
- International orders may be subject to customs fees, import duties, or taxes imposed by your country’s customs office.
- These charges are the responsibility of the customer and are not included in the item price or shipping cost.
6. Shipping Issues
- Delayed or Lost Packages: If your package is delayed or lost, please contact us at [[email protected]]. We will work with the carrier to resolve the issue.
- Incorrect Address: Please ensure your shipping address is accurate. Twilight Merch Shop is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
- Damaged Items: If your item arrives damaged, please email us within 48 hours of delivery with photos of the damage.
7. Returns and Refunds
For information about returns and refunds, please refer to our Return Policy Page.
8. Contact Us
If you have any questions about our shipping policy, feel free to reach out:
Email: [[email protected]]
Phone: [7546 Island Dr, Anchorage, Alaska]
Thank you for choosing Twilight Merch Shop. We’re excited to deliver your favorite Twilight merchandise straight to your doorstep!